What is covered in this article?
- Why would I turn Signature Routing off?
- How do I turn Signature Routing on or off?
- What changes for families when routing is off?
- What happens to forms already in progress?
- Frequently asked questions
Why would I turn Signature Routing off?
Signature Routing sends each contact on a form their own secure link so they can sign remotely, in their own time, on their own device. That's valuable when contacts are in different locations — but forms may not always need this feature.
You can now choose, per form, whether it uses routed signing or the simpler same-room signing that existed before Signature Routing was introduced. There's no need to have all your forms behave the same way.
How do I turn Signature Routing on or off?
Perform the following steps to change the setting:
- Go to Admin > Forms and open the settings for the form you want to change.
- Find the Enable signature routing switch and turn it on or off.
- Click SAVE
- Publish the form
What changes for families when routing is off?
With Signature Routing switched off, everyone who needs to sign does so together, in the same sitting, while the first contact is filling out the form. No secure links or one-time passwords are sent to other contacts — everyone is expected to be present. A contact marked as do-not-contact still never has to sign, exactly as before.
Because everyone signs on the same device in the same session, the form goes straight to Submitted once signing is complete — it never sits in the Pending Signatures stage, and you won't see that stage on the form's preview screen for a routing-off form.
What happens to forms already in progress?
Nothing — a form always keeps the signing behaviour it was created with, for its entire life. Turning routing on or off, and republishing, only changes the experience for families who start the form after you republish. This avoids a form changing shape partway through — for example, a signature step appearing or disappearing while a family is midway through filling it in.
By default, Signature Routing is switched off for new forms. If your school was already using Signature Routing before this setting existed, your existing forms keep it switched on — you don't need to do anything unless you want to change them.
Frequently asked questions
Does turning Signature Routing off change how signatures are recorded?
Yes, slightly. With routing on, each contact signs independently from their own device, so Enquiry Tracker records a separate IP address as evidence for each signer. With routing off, everyone signs from the same device in the same sitting, so every signature on that form is recorded against the same IP address — the one belonging to the first contact who filled out and submitted the form. This is expected: it's simply how same-room signing works, and it isn't something you need to fix.
Will turning routing off change what my privacy fields do?
No. Fields that control whether contacts can see each other's details behave the same way whether Signature Routing is on or off.
Can I turn Signature Routing on for some forms and off for others?
Yes. The setting applies per form, so you can mix and match depending on what each form needs.